Frequently Asked Questions

I am here to help make your online art purchasing experience a total success. If you cannot find the answers to your questions below, please CONTACT ME and I will be glad to assist you. - Emily

HOW CAN I KEEP UP WITH YOUR NEW ARTWORK?

I would love for you to be the first to know about any new artwork. An easy way to stay in the loop is to sign up for my newsletter here. Please also follow me on Facebook, Instagram and LinkedIn!

ARE YOU AVAILABLE TO DO COMMISSIONED ARTWORK?

I regularly work on custom paintings and portraits but will consider all offers and would love to realize your creative vision. Please familiarize yourself with my genre and style and understand that because I work in oils, paintings typically take from 2 - 4 months to complete (in order for the oils to dry).

ARE THERE REMOTE OPTIONS TO VIEW YOUR ARTWORK?

Yes! Please reach out to schedule a video via FaceTime, Zoom, Google meetings etc. where we can exchange thoughts about my artwork and creative process.

WHAT ARE YOUR PAYMENT OPTIONS?

Use the checkout option available on my website or contact me to pay using Venmo, Zelle, Paypal, Credit Cards, Checks and Cash.

IS THE ARTWORK READY TO HANG?

All original artwork come ready to hang. I also supply a Certificate of Authenticity.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

If you don't love your original artwork, return it or exchange it. I am committed to 100% customer satisfaction! If you are unsatisfied for any reason, please contact me.

Bay Photos, my print vender for fine art reproductions does not accept returns; all sales are FINAL. Bay Photos does their utmost to ensure that prints are packaged carefully and arrive safely to their destination. If your prints arrive damaged, please keep all packaging and contact egilbeez@gmail.com with your order number for further instructions.

WHAT IS YOUR SHIPPING POLICY

I will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 3-14 business days. You will receive a tracking number as soon as your order has been shipped.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests - Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

I iam not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

CAN I CANCEL MY ORDER?

Please contact me as soon as possible if you need to cancel your order.

trusted

by artstorefronts

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.